A girl has shared photos of herself crying after PrettyLittleThing sent her the wrong outfit for New Years Eve.
19-year-old Brittany Colley had bought a last minute outfit the day before, which was due to arrive at her house while she was at work.
She said: I placed my order with PrettyLittleThing on December 30, as a last minute order as I couldnt find anything to wear.
But sadly, they sent the wrong item.
She continued: I opened the parcel to get ready as Id been to work so didnt have a chance to look at it earlier in the day.
When I opened it the material wasnt the same and when I held the dress up it was a complete different dress.
According to Brittany, she burst into tears as soon as she tried the dress on. Her friend then posted photos of Brittany crying on his Twitter account.
Brittany said: I was crying my eyes out because I didnt have anything to wear and yeah it was nothing alike and so disgusting, like I couldnt even wear what they had sent me.
The dress she had ordered was a high neck midi dress while the outfit she received was a low-cut short dress.
According to the student, the incident ruined her night.
She said: It did ruin my night because I wasnt going to go out.
I didnt want it to totally ruin it so in the end I found something I already had to wear.
Brittany got her friend to take the pictures of her wearing the dress crying.
Despite spoiling her night, Brittany decided not to email PrettyLittleThing as she only needed the outfit for New Years Eve and said she wouldnt have worn it again.
She said: I didnt bother to email them because it wouldve just been a case of “we apologise, send the dress back and well send you the one you were meant to get…”
But I wouldnt wear that dress for another time, so Ill just send the dress back and get my money back.
A spokeswoman from PrettyLittleThing said: Our customer service team have been in touch to advise on our returns policy.